Do you ship internationally?
Yes. We currently only ship worldwide.
How much delivery cost?
Delivery within Ukraine is free and international delivery costs 15$.
How long will my order take to arrive?
Most orders are processed within 1-3 business days. After it’s shipped, average delivery times are 2-5 business days within Ukraine.
If it’s an international order, most packages arrive within two or three weeks, though it can take from four to five based upon how your country handles those packages. Unfortunately, there’s nothing we can do on our end to expedite that process.
What payment methods do you accept?
We happily accept Visa, MasterCard and PayPal.
Will my order be tracked?
Yes, please use https://goo.gl/NJpx6Q or any other tracking service.
Can I return or exchange the item?
Yes, please see Returns page.
How do I cancel my order?
If for any reason you need to cancel your order, we request you do so within 24 hours of placing the order. To cancel, please contact us at firstname.lastname@example.org.
I'm an international customer. Does the price include customs fees/import taxes?
The order price you paid us only covers the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Please consider the tax laws of your country before purchasing.
Why hasn't my tracking information updated?
Tracking information isn’t always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
I just placed an order, but I accidentally put in the wrong shipping address! What should I do?
We process our orders very quickly. Sometimes, an order will be packaged hours after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to.